Shipping Policy
Last Updated: 2026.
At The Vibe Canvas, we aim to deliver your orders in a secure and timely manner. This Shipping Policy outlines how orders are processed, shipped, and delivered.
By placing an order on our website, you acknowledge and agree to the terms outlined in this Shipping Policy.
1. Order Processing
All orders placed on The Vibe Canvas are processed after successful payment confirmation.
Order processing includes:
• Order verification
• Product preparation
• Quality inspection
• Packaging and dispatch preparation
Orders are typically processed within 2–5 business days, however processing times may vary depending on order volume, product availability, operational workload, or external circumstances.
Orders are not processed on public holidays or non-operational days.
The Vibe Canvas reserves the right to extend processing timelines when necessary for operational or quality control purposes.
2. Shipping & Delivery Timeline
Once an order has been processed and dispatched, delivery timelines may vary depending on the destination.
Estimated delivery timelines are as follows:
Domestic Deliveries (within India)
Typically 4–10 business days after dispatch.
Delivery timelines are estimates only and may vary due to:
• Courier partner operations
• Local delivery network conditions
• Weather disruptions
• Regional logistical delays
• High seasonal demand
• Public holidays
The Vibe Canvas does not guarantee delivery on a specific date unless explicitly stated.
3. Shipping Partners
To ensure reliable and efficient delivery, orders are fulfilled and shipped through trusted logistics and fulfillment partners. Shipping partners are selected based on operational efficiency, service availability, and delivery reliability in the destination region.
Once an order has been handed over for shipment, the delivery process is managed by the logistics provider.
4. Order Tracking
Where available, customers will receive shipment confirmation and tracking details once the order has been dispatched. Tracking updates are dependent on the logistics provider's tracking systems and may occasionally experience delays or limited visibility during transit.
5. Shipping Address Accuracy
Customers are responsible for providing accurate and complete shipping information at the time of placing an order.
This includes:
• Correct recipient name
• Full address
• Valid postal code
• Contact number (if required)
The Vibe Canvas will not be responsible for delivery failures, delays, or losses caused by incorrect or incomplete shipping details provided by the customer.
If an order is returned due to incorrect address details, additional shipping charges may apply for re-dispatch.
6. Delivery Attempts
Delivery partners typically make multiple attempts to deliver the package.
If the recipient is unavailable during delivery attempts:
• The package may be returned to the logistics facility
• Re-delivery attempts may be scheduled based on courier policies
If a package is returned due to repeated failed delivery attempts, customers may be required to pay additional shipping charges for re-shipment.
7. Shipping Delays
While we aim to ensure timely delivery, certain delays may occur due to circumstances beyond our control, including but not limited to:
• Weather disruptions
• Transportation issues
• Regulatory restrictions
• Operational disruptions within courier networks
• High seasonal demand or peak order periods
The Vibe Canvas shall not be held liable for delivery delays caused by third-party logistics providers or external factors once the order has been dispatched.
8. Lost or Stolen Packages
Once a shipment has been successfully delivered to the address provided by the customer and delivery confirmation has been recorded by the logistics provider, The Vibe Canvas is not responsible for lost, stolen, or misplaced packages. Customers are encouraged to ensure that the delivery location is secure and accessible.
9. Shipping Charges
Shipping charges, if applicable, will be displayed during the checkout process prior to order confirmation.
Shipping fees may vary depending on:
• Delivery location
• Order size or weight
• Ongoing promotions or offers
Shipping charges, once paid, are generally non-refundable, except in cases where the issue is determined to be caused by our operational error.
10. Refused or Undeliverable Shipments
Orders that are refused by the customer at the time of delivery or returned due to failed delivery attempts may be treated as undeliverable shipments.
In such cases:
• Refunds may be processed after deducting shipping and handling charges
• Re-shipment may require additional shipping payment
The Vibe Canvas reserves the right to determine the appropriate resolution on a case-by-case basis.
11. Damaged Shipments During Transit
If a package appears visibly damaged at the time of delivery, customers are advised to:
• Document the condition of the package
• Take clear photographs before opening
• Contact our support team immediately
All damage claims are subject to verification and review. Customers should also refer to our Refund & Return Policy for detailed eligibility conditions.
12. Force Majeure
The Vibe Canvas shall not be responsible for delays or failure to fulfill shipping obligations due to events beyond reasonable control, including but not limited to:
• Natural disasters
• Government regulations or restrictions
• Labor disputes
• Internet or system outages
• Pandemic-related disruptions
• Transportation interruptions
13. Policy Updates
The Vibe Canvas reserves the right to modify or update this Shipping Policy at any time without prior notice. Updated versions will be posted on this page with the revised “Last Updated” date. Continued use of the website following updates constitutes acceptance of the revised policy.
14. Contact Support
For shipping-related inquiries, customers may contact us through the Support page available on our website. Please include your Order Number and relevant details so that our team can assist you efficiently.