Refund & Return Policy

To request a refund or exchange, contact us through the Support page with your order number, reason for request, and supporting proof. By placing an order with The Vibe Canvas, customers acknowledge and agree to this Refund & Return Policy.

Last Updated: 2026. At The Vibe Canvas, we maintain strict quality control and operational standards to ensure that all products delivered to customers meet our quality expectations. This Refund & Return Policy outlines the conditions under which refunds, returns, or exchanges may be requested. By placing an order on our website, you acknowledge that you have read, understood, and agreed to the terms stated in this policy.

1. Refund Eligibility Window

Customers may request a refund within 5 (five) calendar days from the date the product is delivered. Requests submitted after the 5-day period will not be eligible for refunds or returns under any circumstances, unless otherwise required by applicable law. The delivery date recorded by the shipping carrier will be considered the official delivery confirmation date.

2. Refund Eligibility Criteria

Refunds are strictly limited and will only be approved under the following condition: Refunds are applicable only if the product received is physically damaged at the time of delivery.

Refunds will not be granted for any other reason including but not limited to change of mind, incorrect size selection, preference-based dissatisfaction, minor visual differences from product catalog images, delivery delays caused by courier services, or improper handling after delivery. Any request that does not meet the damage criteria will not qualify for a refund.

3. Mandatory Proof Requirement for Damaged Products

To maintain transparency and prevent misuse of refund requests, customers must provide clear proof when claiming a damaged product. Required proof may include:

Clear photos of the damaged product
Photos of the packaging
Order details and order number
Any additional verification requested by our support team

Requests without sufficient proof may be rejected. The Vibe Canvas reserves the right to determine whether the submitted proof qualifies for a refund request.

4. Pre-Shipment Quality Verification

To ensure product quality and accurate order fulfillment, The Vibe Canvas records packaging verification videos during the order preparation process. These recordings document product condition, correct selection, and packaging integrity. These internal verification records may be used during refund investigations. If internal verification confirms that the product left our facility undamaged and correctly packed, refund requests may be declined.

5. Exchange Policy

Products that do not qualify for refunds may still be eligible for exchange, subject to approval. Exchange requests must be submitted within 5 days of delivery, include a valid reason, and meet the product condition requirements. Exchanges may be approved for reasons such as size replacement, defective items confirmed by our team, or incorrect product received. The Vibe Canvas reserves the right to approve or reject requests after review.

6. Product Condition Requirements

Product must be unused and unwashed
Product must be undamaged by the customer
Original tags must remain attached
Product must be returned in original packaging where possible

7. Product Image Representation

Product images displayed on our website are created through professional photography and may involve studio lighting, color correction, and creative styling. As a result, minor differences in color tone, texture, or appearance may occur. Such differences are normal within the apparel industry and do not qualify as incorrect product delivery or damage. Requests based solely on these differences will not be eligible.

8. Inspection Process

All returned items undergo a quality inspection process upon receipt. Refunds or exchanges will only be approved if the item passes inspection and complies with the conditions stated in this policy. If the returned item fails inspection, the request may be rejected and the item may be shipped back to the customer. Shipping charges for rejected returns may be the responsibility of the customer.

9. Refund Processing

If a refund request is approved, the refund will be processed through the original payment method. Processing time may vary depending on the payment provider. Payment gateway timelines may range from 5–10 business days. The Vibe Canvas is not responsible for delays caused by banking institutions or payment processors.

10. Shipping Charges

Unless otherwise determined by our support team, original shipping charges are non-refundable and return shipping costs may be the responsibility of the customer. Exceptions may be made only in cases where the error originated from our side.

11. Abuse of Policy

The Vibe Canvas monitors refund and exchange patterns to prevent misuse. We reserve the right to refuse requests suspected of abuse, limit service to users who repeatedly exploit policies, or cancel orders where misuse is detected.

12. Final Decision Authority

All refund and exchange decisions are made after review by The Vibe Canvas support and operations team. The company reserves the right to make the final decision regarding eligibility for refunds, returns, or exchanges in accordance with this policy.